FAQ

If you don't see your question answered below, please ask us! Also take a look at our Services page for more information about what we offer.

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Borrowing
How do I get a library account?

Library accounts are free to all Maryland Residents and available to non-residents for a $28.00 annual fee.

Apply in person at any of our three branches. You will need to show photo ID and proof of address.

Children under 18 must be able to sign their first names and must have a parent or guardian present to co-sign the application.

Washington College students with valid college ID are treated as Maryland residents.

How many items can I check out at a time and how long can I keep them?

Please see our Smartest Card brochure for more information about lending limits and borrowing times.

How do I use the library catalog?

Please see our Catalog FAQ page.

How do I get things that aren't listed in your catalog?

We can borrow items from other libraries and also consider requests when making purchasing decisions. We cannot guarantee that every request will be filled, but we are able to fill the vast majority of requests we receive.

If you're in the library you can ask at the Reference Desk. From home, you can call 410-778-3636 or fill out our online form.

Can you tell me what I've checked out in the past?

In order to protect your privacy, we do not keep records of your items after they are returned. However, you may choose to keep a history of items you check out going forward by logging into My Account and selecting this option on the Account Preferences tab.


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Library Accounts
My account login isn't working. What should I do?

First, it's important to know which account you are trying to access.

When you got your library card, your KCPL account was set up to allow you to log into the catalog in order to see what items you have checked out, place holds, renew items, and other basic functions. If you are having trouble logging into the catalog, please see our Catalog FAQ page.

In order to use some of our online resources, you will need to create a free account to manage your use of the service. These accounts are separate from your main library account and must be set up individually to use each of the following resources:

If you are having trouble logging into one of these accounts, you may need to reset your password. Each site should have a link you can click to start this process. If you have trouble resetting your password or have other questions about these accounts, please contact us and we will help you figure out the problem.

Please see the My Accounts page for more information.


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Library Services
Does the library offer programs and classes?

Yes, we offer regular programs and classes for children, teens, and adults, as well as special events. All programs and classes are free of charge. Registration is sometimes required, so please check the Calendar for more details about specific events.

Our regular programs include Book Groups, Technology Classes, story time programs, Friday films, programs for writers, and needlecrafting. More information about all our regular programs can be found on our Regular Programs page.

For information about all upcoming regular and special programs, please visit our Calendar.

How much does ______ cost?

You may visit the library, attend library programs and classes, and use public computers or the public wifi network at no cost. We charge service fees for printing, notary public services, and meeting room rental. Fees are also charged if items are not returned by their due dates or are damaged or lost while checked out. For more information please see our complete Fee Schedule.

Does the library offer WiFi?

Yes, we offer public wifi at all of our locations. Further details are available on our Services page.

Do you have technology classes at the library?

We offer a Digital Drop-In at the Chestertown branch on the 2nd and 4th Mondays at 3pm -- bring your devices and questions!

You can also sign up for a one-on-one technology appointment for personalized help at a time that suits your schedule. Please contact us for more information or to schedule an appointment.

Other technology-related classes are offered throughout the year. Please see our calendar for information about upcoming classes.

All classes are free of charge.

Can I post a flier/use the display case/exhibit my art at KCPL?

We welcome information about community events and encourage community involvement in our displays and exhibits.

To be sure your flier, display, or artwork matches our criteria and to review the process you need to follow, please see the relevant policy:

Do you accept donations of ______?

We gladly accept many types of donations. For further information on supporting your library, please see the Library Supporters page.


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